What if you are not satisfied with the service you receive or wish to make a complaint?

Invivo is committed to dealing openly with all of our clients and to the quick, efficient and fair resolution of any client complaint. Our staff are there to assist you, with the intention of resolving the issues raised.

Should you wish to lodge a complaint or express dissatisfaction with any aspect of the service we have provided, please contact our client relationship staff via the following:

Phone: 1 800 103 779
Facsimile: 1800 103 777
Postal address: PO Box 298, St Leonards NSW 1590
Email: complaints@invivo.com.au

Should we be unable to resolve the issue to our mutual satisfaction, you may refer the matter to QBE’s internal dispute resolution scheme. If the complaint remains unresolved to your satisfaction, you can request that it be reviewed by the Financial Ombudsman Service (FOS), an ASIC approved external dispute resolution body. The FOS will provide an independent review at no cost to you. QBE Insurance is bound to abide by the determination of FOS.